Calo Care Privacy Policy

Last Updated: 25 November 2024

OSENGO ("we," "our," or "us") operates the CaloCare mobile application (the "Service").

This Privacy Policy explains our practices regarding the collection, use, and sharing of your data when you use our Service and your associated rights.

By using the Service, you agree to the terms outlined in this Privacy Policy and our Terms of Use. Unless otherwise defined, terms used here have the same meanings as in our Terms of Use.

We collect different types of information for a variety of purposes to improve and deliver the Service effectively. Please read this Privacy Policy carefully, and discontinue use if you do not agree with its terms.

1. Information We Collect

We gather the following types of information to ensure the functionality and improvement of the Service:

A. Information You Provide Directly
When you interact with the Service, you may provide us with:

• Contact Information: Details such as your name, email address, and other similar information.

• Messages: Any correspondence you send to us, including support inquiries and chat logs.

• Profile Information: Data such as profile names, social media details, and profile images when using certain features.

• Payment Information: Data required for processing payments, including payment card or PayPal details.

• Optional Data: Any additional information you voluntarily share with us through feedback, emails, or social platforms.

B. Information Collected Automatically
As you use our Service, we automatically collect certain information, including:

• Usage Data: Information about the app, feature usage, session duration, and purchase history.

• Device Information: Data such as your IP address, operating system, device model, time zone, and mobile carrier.

• Location Data: Approximate or precise location, depending on your device settings and permissions.

• Cookies and Tracking Technologies: Information collected to personalize your experience, improve functionality, and prevent fraudulent activity.

C. Information from Third-Party Sources
We may receive data from external services and platforms, such as:

• Third-Party Services: Analytics providers, advertising networks, or social media platforms.

• Linked Accounts: Information shared when you connect your account to third-party services, like usernames and friend lists.

• App Stores: Information related to transactions, excluding financial data.

For more details about how we use this information, refer to our Terms of Use.

2. Use of Your Information

The information collected is used for the following purposes:

A. To Provide and Operate the Service

• Ensure the Service functions properly and provide customer support.

• Process payments and facilitate in-app purchases.

• Send service-related notifications or updates.

B. To Improve User Experience

• Analyze user behavior to enhance features and usability.

• Customize app experience and content based on user preferences.

• Deliver tailored offers and promotions.

C. For Advertising Purposes

• Display personalized advertisements within the Service.

• Measure the effectiveness of advertising campaigns.

3. Sharing Your Information

We share your data in the following scenarios:

A. With Other Users
Certain in-app features may make parts of your profile visible to others.

B. With Service Providers
We share the categories of personal information listed above with service providers and business partners to help us perform business operations and improve our Services, including hosting and maintenance, on-going development, analytics, customer care, marketing, advertising.

We share your personal data with these third parties only where we have a legal basis as set out above or where such third parties process data on our behalf based on a data processing agreement.

4. International Transfers

Your information may be transferred to, and processed in, countries outside of your residence. In such cases, we ensure compliance with data protection laws through appropriate safeguards.

5. Your Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

A. Right to Access

• You can request a copy of the personal data we hold about you and verify how it is being processed.

B. Right to Rectification

• If you notice any inaccuracies in the personal data we have collected, you can ask us to update or correct it.

C. Right to Erasure (Right to Be Forgotten)

• Under specific conditions, such as when your data is no longer needed for the original purposes or if you withdraw consent, you can request the deletion of your personal information.

D. Right to Restrict Processing

• You have the right to request that we limit how your personal data is processed in certain situations, for example, if you dispute the accuracy of the data or object to its processing.

E. Right to Object

• You may object to the processing of your personal data for direct marketing purposes or other processing based on legitimate interests.

F. Right to Data Portability

• If applicable, you can request to receive your personal data in a structured, commonly used, and machine-readable format, or request that we transfer this data to another service provider.

G. How to Exercise Your Rights
To exercise any of the above rights, please contact us at [email protected]. We may need to verify your identity to ensure the security of your personal data.

6. Managing Advertising Preferences

You can opt out of interest-based advertising by adjusting your device settings:

• For iOS users: Go to Settings > Privacy > Tracking and disable "Allow Apps to Request to Track."

• For Android users: Go to Settings > Google > Ads and enable "Opt out of Ads Personalization."

While you may still see ads, they will not be personalized based on your behavior.

7. Security Measures

We take your privacy seriously and have implemented robust technical and organizational measures to safeguard your personal data. These include:

• Encryption: Sensitive data is encrypted during transmission to prevent unauthorized access.

• Access Control: Access to personal information is restricted to authorized personnel only.

• Regular Security Audits: Our systems undergo regular testing to identify vulnerabilities.

Despite these efforts, no system can guarantee absolute security. We encourage users to report any potential security breaches to us immediately.

8. Updates to This Policy

We may occasionally update this Privacy Policy to reflect changes in the Service or applicable laws. Updates will be posted on this page with a revised "Last Updated" date.

9. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please reach out to us at [email protected] or via the in-app contact feature.